Clearsay Privacy Policy

We value your privacy. This policy outlines your privacy rights and explains how Clearsay collects, uses, discloses, transfers, and stores your personal data.

Definitions

"Clearsay," "we," "our," or "us" refers to Clearsay, the data controller responsible for your personal data.
"Website," "platform," or "service" refers to all Clearsay-operated websites, applications, and services.
"Public personal data" refers to any data posted on Clearsay and accessible to the public.
"Private personal data" refers to information not publicly visible on Clearsay.

Third-Party Websites

Clearsay may link to external websites. We do not endorse these sites and recommend reviewing their privacy policies as they may differ from ours.

Open Platform Notice

Reviews and profiles on Clearsay are public. This includes your username, country location, written reviews, and any photos or videos you share. Businesses replying to reviews will also have their responses publicly displayed.

Personal Data We Collect

Public Personal Data:

Username, photo, and country
Review content, star ratings, and associated business/product/location
Product photos/videos
Interaction metrics (e.g., number of useful votes)
Social network-linked data (name, photo, etc.)

Private Personal Data:

Passwords and language preferences
Contact info (name, email, etc.)
Review timestamps, edits, and order references
IP address, browser settings, and location
Interaction and usage data
Call recordings
Chrome extension usage
Verification documents and personal identifiers

Business Users:

Company information, addresses, and service types
Replies to reviews, timestamps, and verification data
Bank account info (if subscribed to paid plans)

How We Collect Personal Data

We gather data:

Directly from you when you interact with our platform
From businesses using Clearsay’s services
Automatically via cookies, IP address tracking, and device/browser data

Who Controls Your Data?

Clearsay is the controller for all data associated with account creation, reviews, and replies.
Businesses are controllers when inviting reviews or collecting data via Clearsay tools.

Use of Personal Data

We use your data to:

Deliver Clearsay services
Manage user and business accounts
Personalize user experience
Improve platform performance
Ensure legal and contractual compliance
Conduct data analysis, fraud prevention, and moderation
Send communications and updates
Provide customer support

Access to Your Data

Your public data may be visible to:

All platform users
Third-party services via licensed APIs (search engines, directories, platforms)

Your private data may be accessible to:

Authorised Clearsay personnel
Verified business partners (upon your interaction)
Licensed data processors bound by contract and confidentiality

Data Transfers

We may transfer your data internationally. All transfers are safeguarded by legal agreements, encryption, and access controls.

Other Disclosures

We may disclose personal data to:

Fulfill legal or regulatory obligations
Enforce our platform’s terms and policies
Investigate fraud or abuse
Facilitate a merger, acquisition, or reorganization

Data Retention

We retain your data for as long as needed to:

Provide our services
Comply with legal obligations
Defend against claims
Prevent fraud and abuse

When no longer needed, we delete or anonymize your data.

Security Measures

We implement robust administrative, technical, and physical safeguards. However, data transmitted online is not 100% secure, and we advise caution when sharing sensitive information.

Cookies and Tracking Technologies

We use cookies, pixels, and tracking codes to:

Enhance user experience
Deliver personalized content and ads
Analyse usage

See our Cookie Policy for full details.

Your Rights

You have rights to:

Access and download your data
Correct or delete your data
Object to or restrict data processing
Withdraw consent
File complaints with data authorities

For UK. residents, UK Privacy Laws apply. Clearsay does not sell your private data for profit.

Children's Privacy

Our platform is not intended for individuals under 18. We do not knowingly collect data from minors.

Policy Updates

This policy may be updated as laws or services change. Significant changes will be communicated via email or platform notices.

Contact Us

For questions, concerns, or to exercise your privacy rights: Email: [email protected]

If unresolved, you may contact your local data protection authority.

We use cookies to improve your experience. By clicking "Accept All", you agree to the use of all cookies. You may also manage preferences via settings.

Cookie Settings

Cookie Policy for Clearsay.co.uk

Effective Date: 01-06-2025

At Clearsay.co.uk, we are committed to protecting your privacy and ensuring transparency in how we use cookies and similar technologies. This Cookie Policy explains what cookies are, how we use them, and the choices you have regarding their use.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites function properly, enhance user experience, and provide information to website owners.

2. Why We Use Cookies

We use cookies for several purposes, including:

Ensuring the technical functionality of our website
Understanding user behaviour and improving performance
Remembering user preferences and settings
Delivering personalized content and advertisements

3. Types of Cookies We Use

a. Strictly Necessary Cookies

These cookies are essential for the website to operate and cannot be disabled in our systems. They enable basic features such as page navigation, secure login, and cookie consent preferences.

Examples include:

Authentication cookies
Consent tracking cookies
Session management

Opt-out: Not available. These are required for core functionality.

b. Performance Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information such as page visits, error messages, and load times.

Purpose:

Analyse usage patterns
Improve site speed and usability
Generate usage reports

Opt-out: Available via cookie settings or browser controls.

c. Functionality Cookies

Functionality cookies remember your preferences and choices to provide a more customized experience.

Examples:

Remembering login details
Retaining language or region settings
Saving user interface customizations

Opt-out: Yes, through cookie preferences.

d. Marketing Cookies

We use these cookies to serve relevant ads to you on our site and third-party platforms. These cookies may be set by our advertising partners and help us measure the effectiveness of campaigns.

They help:

Track browsing habits across sites
Build user profiles
Display relevant advertisements

Opt-out: Yes. You can adjust your settings or opt out via the tool or our cookie management banner.

4. Third-Party Cookies

Some cookies on Clearsay.co.uk are set by third-party services such as Google Analytics, Meta (Facebook), or embedded content providers. These services may use cookies for analytics, advertising, or embedded functionality (e.g., videos, chat).

We recommend reviewing their respective privacy policies for more information.

5. Managing Your Cookie Preferences

You can manage or disable cookies at any time by:

Using our Cookie Settings Panel (displayed on your first visit or available via footer link)
Adjusting your browser settings to block or delete cookies

Please note that disabling certain cookies may impact website functionality.

6. Updates to This Policy

We may update this Cookie Policy to reflect legal, technical, or business developments. When we make changes, we will revise the "Effective Date" at the top of the policy and notify you if required by law.

7. Contact Us

If you have any questions about our use of cookies, please contact:

Clearsay.co.uk
Email: [email protected]
Please state For Data Protection Officer