Clearsay User Content Guidelines

Clearsay is committed to fostering a trustworthy, respectful, and informative platform for both users and businesses. To ensure the integrity and quality of content, we ask all users to adhere to the following guidelines please note you must be over 18 to submit a review on our platform:

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General Conduct Standards

1. Be Respectful

Maintain a professional and courteous tone. Content containing personal attacks, derogatory language, or politically/religiously charged statements unrelated to your experience this is not allowed and can result in your account being terminated.

2. Be Accurate and Fair

Your contributions must reflect your direct personal experiences when giving a review be honest and fair when considering the star rating you give each business. Avoid including third-party content such as media quotes, external ratings, or descriptions sourced from other platforms.

3. Be Original

All content—including text, photos, must be your own. Do not upload copyrighted material, third-party media, or content intended for commercial use without appropriate rights

4. Be Clear

Use the correct language for the relevant forum or region. Avoid machine-translated content that results in confusion or miscommunication.

5. Be Safe

Content must not include threats, incite harmful behaviour, or promote any illegal activities.

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Clearsay Review Submission Policy

• Account Required for Contributions While all users can access and read reviews on Clearsay, only registered account holders are permitted to submit reviews.
• Authenticity Is Essential Reviews must be based on your direct, personal experience with a business’s product or service. Please ensure that all content remains relevant and specific to the interaction.
• No Incentivized Content Submitting a review in exchange for rewards, discounts, or any form of compensation is strictly prohibited and violates Clearsay’s content integrity standards.
• Maintain Professionalism All reviews must be respectful. Content that is defamatory, unlawful, abusive, or overtly promotional in nature will be subject to removal.
• Full Control Over Your Content You may edit or delete your review at any time through your Clearsay account dashboard.
• Zero Tolerance for Fraudulent Activity Fake, misleading, or deceptive reviews will be promptly removed. Repeated violations may result in account suspension.
• Community-Led Moderation If you believe a review violates Clearsay’s guidelines, you are encouraged to flag it for review using our built-in reporting tools.

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Clearsay Eligibility and Integrity Standards for Review Submission

Who Can Write a Review:

If you are 18 years of age or older and have had a recent, authentic interaction with a business, you are eligible to submit a review on Clearsay. An experience is not limited to a purchase—it may include a phone call, email correspondence, live chat, or a visit to a physical or digital storefront, even if no transaction occurred. For the purposes of relevance and accuracy, “recent” typically refers to experiences that have occurred within the past 12 months

Genuine, Firsthand Experiences Only:

Reviews must be based on your own direct experience. Exceptions may apply in cases where you are assisting someone unable to post independently (e.g., as a caregiver or legal guardian), provided the context is clear and truthful.

Incentivised Reviews Are Prohibited:

Clearsay does not permit reviews that are influenced by incentives of any kind. You may not write a review if you have received—or have been offered—any benefit in connection with submitting or modifying that review. Prohibited incentives include, but are not limited to:

• Discounts or promotional codes
• Entry into contests or prize draws
• Refunds or reimbursements
• Complimentary products or services
• Any other tangible or intangible benefits tied to the business being reviewed

Conflict of Interest Restrictions:

To preserve the objectivity and credibility of the platform, you may not submit a review if you have a personal, professional, or financial relationship with the business. This includes, but is not limited to, cases where you are:

• The owner or operator of the business
• A family member of someone affiliated with the business
• An employee, contractor, or partner of the business
• A shareholder or investor in the business
• A direct competitor

These standards are in place to ensure all reviews on Clearsay remain impartial, trustworthy, and reflective of genuine user experiences.

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Review Submission Guidelines

• Authenticity is Key: Reviews must be based solely on your own experiences.
• No External Sourcing: Do not include text or references pulled from the internet, media outlets, or other sources.
• Respect User Autonomy: Coercing others to remove or alter reviews is strictly prohibited.

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Reporting a Review on Clearsay

Yes, you can flag reviews that you believe violate Clearsay’s Guidelines.

Every review displayed on the Clearsay platform includes a flagging icon, enabling users to report content directly to our Trust & Safety team. While Clearsay employs a combination of advanced technology and human moderation to identify and filter out content that breaches our standards before it is published, we acknowledge that no system is infallible. Therefore, we rely on the active participation of our user community to help maintain the quality and reliability of the platform.

Who Can Report a Review?

Both businesses and consumers have the ability to report a review if they believe it breaches Clearsay’s guidelines.

How to Flag a Review:

• Click the flag icon located beneath the review you wish to report.
• Alternatively, you may contact our Support Team directly for assistance
• [email protected].

We highly value community feedback and encourage responsible reporting. However, please note that misuse of the flagging function—such as repeatedly flagging the same review without valid grounds—will not be tolerated and may lead to corrective action.

Maintaining a transparent and trustworthy environment on Clearsay is a shared responsibility, and we appreciate your efforts in helping us uphold these standards.

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Media Content Guidelines

• • Family-Friendly: Visual content must be appropriate for a general audience. Any media that contains explicit, graphic, or otherwise objectionable material will be removed.
• • Your Own Work: Upload only media that you have personally captured. Avoid any content that infringes on copyrights or intellectual property rights.

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Forum Participation Guidelines

• • Stay on Topic: Forums are intended for meaningful discussions, not for selfpromotion or service advertising.
• • No Spam: Refrain from posting repetitive messages, survey requests, or solicitations.
• • Transparency Required: If you have a business affiliation, clearly disclose it when participating in discussions.

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Questions & Answers Guidelines

• • Relevance Matters: Keep your Q&A contributions specific to the business.
• • Maintain Professionalism: Personal attacks, inflammatory language, or adversarial comments toward other users or business representatives are prohibited.

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Additional Governance

Clearsay actively moderates its platform content to ensure compliance with these standards. We reserve the right to remove any content and/or suspend user accounts that violate our policies.

If you encounter potentially fraudulent content, please report it via Clearsay’s reporting tools. Clearsay also offers tailored guidelines and tools for business owners to help manage their listings, engage with reviews, and address feedback appropriately. [email protected]

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By following these guidelines, you contribute to the integrity and usefulness of the Clearsay community—ensuring a positive experience for UK Businesses and Consumers.